Order Processing:

Orders are processed within 1-3 business days after the order is placed.
During peak seasons or promotional periods, processing times may be slightly longer.
You will receive an order confirmation email once your order has been successfully placed.

Shipping:

We offer various shipping options at checkout, including standard, expedited, and express delivery.
Shipping times vary based on your location and the selected shipping method. Standard shipping typically takes 3-7 business days within the contiguous United States.
We currently ship to all 50 states. International shipping is not available at this time.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Please allow up to 24 hours for the tracking information to update.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight and destination of your order.
Free standard shipping is available on orders over $100 within the contiguous United States.

Returns and Exchanges:

We guarantee all of our products, if anything arrives contaminated it will be replaced free of charge!
We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery.
To initiate a return or exchange, please contact our customer service team with your order number and reason for return.
Returned items must be unused, in their original packaging, and in the same condition as when received.
Refunds will be processed to the original payment method within 5-7 business days after the returned items are received and inspected.

Damaged or Missing Items:

If your order arrives damaged or with missing items, please contact us within 7 days of delivery. Provide photos of the damaged items and your order number for prompt assistance.
We will arrange for a replacement or issue a refund for any damaged or missing items.

Order Changes and Cancellations:

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, we cannot make changes or cancel it.
Cancellations or changes may be subject to a processing fee if the order has already been processed.

Customer Support:

Our customer service team is here to help! If you have any questions or concerns about your order, please reach out to us via email at support@twistedtreenursery.com or call us at 760-666-0521 during business hours.

Business Hours:

Note: This policy is subject to change without notice. Please review our policy regularly to stay informed of any updates.

Thank you for choosing Twisted Tree Nursery for your mycology supply needs!